NOTICE

PROTON HOLDINGS BERHAD GROUP
OF COMPANIES – PERSONAL DATA
PROTECTION NOTICE

PROTON Holdings Berhad Group of Companies (“PROTON”) respects and is committed to the protection of your personal information and your privacy. This Personal Data Protection Notice explains how we collect and handle your personal information in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”). Please note that PROTON may amend this Personal Data Protection Notice at any time without prior notice and will notify you of any such amendment via our website or by email.

Definitions:

“Us”, “our” and/or “we” means PROTON HOLDINGS BERHAD and/or any company, organization, body corporate, and/or entity forming any part of PROTON HOLDINGS BERHAD and shall include our agents, employees, contractors, and sub-contractors;
“PDPA” means Personal Data Protection Act 2010 (Act 709) and any and all subsidiary legislation, regulations, and/or orders made thereunder and as may be supplemented from time to time and any guidelines and/or directives issued by any relevant authority;
“Personal data” has the meaning assigned to it under the PDPA;
“Processing” shall have the meaning assigned to it by the PDPA; and
“Products and/or services” means any products, goods, items, services, websites, applications, amenities and/or facilities provided by us.

Your personal data will be processed by us or by parties acting on our behalf. Such personal data will include (but will not be limited to) your name, national registration identity card number, contact details, passport number, nationality, race, birth date, age, gender, address, telephone number, e-mail address, religious beliefs, medical records, criminal records, affiliations, political beliefs, information in audio/video format (including voice, closed-circuit television (“CCTV”) or security recordings), images (including photograph), biometric information and location tracking or global positioning system (“GPS”) information and any other information relating directly or indirectly to you or which may be used to identify you.

We may process your personal data for the following purposes:-

To provide you with products and/or services and any other purpose relating to our provision and/or your usage of said products and/or services;
To maintain internal records;
To verify your identity;
To contact you;
To respond to your queries, if any;
To enable you to enter into a contract with us;
To carry out research and analysis;
To conduct marketing and promotion;
To conduct audits, investigations, or any other inquiry;
To conduct any legal proceedings or in relation to any legal action;
To prevent any unlawful act;
To carry out any action provided for by law or required by an authority; and
To achieve any other purpose which, in our estimation, is necessary and/or reasonable in the circumstances.

Where you have indicated your consent to receiving marketing or promotional updates from PROTON, you may opt-out from receiving such marketing or promotional material at any time. You may select the relevant “unsubscribe” option as may be provided in PROTON’s marketing or promotional material or you may contact our Customer Care stated in Clause 11.

We may collect your personal data from the following sources:-

From you;
From your usage of the products and/or services;
From any communication provided by you to us;
From any publicly available source; and
From any third party.

You have the right to request access to and to request correction of your personal data. We reserve the right to refuse any request for access or correction to your personal data for the reasons permitted under law. To exercise this right, please contact us using the contact information provided in this document. Note that your exercise of the aforesaid right may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, or any other liability resulting directly or indirectly from such effects.

We may disclose your personal data to the following parties:-

A party to whom disclosure is provided for under law or required by an authority;
A company related to us;
Our business partners, agents, employees, contractors, sub-contractors, service providers, and suppliers;
Auditors, consultants, accountants, lawyers, or advisors; and
Any other party to whom disclosure is, in our estimation, necessary and/or reasonable in the circumstances.

You have the right to limit our processing of your personal data. To exercise this right, please contact us using the contact information provided in this document. Note that your exercise of the aforesaid right may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, or any other liability resulting directly or indirectly from such effects.

You have the right to request for deletion or erasure of your personal data. We will try to do so promptly, and, to the extent reasonably possible, we will inform anyone who has access to your personal data as provided in Clause 6 on your request. Please note that in some circumstances and to the extent permitted by law, we will not be able to delete your personal data without also deleting your user account with us. We may be required to retain some of your personal data after you have requested deletion, to satisfy our legal and contractual obligation. We may also be permitted by applicable laws to retain some of your personal data to satisfy our business needs.

The personal data you provide to us is obligatory and necessary in order for us to provide you with the products and/or services. Any failure to provide such personal data may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, or any other liability resulting directly or indirectly from such effects.

In the event of any conflict between this English language Personal Data Protection Notice and its corresponding Bahasa Malaysia Personal Data Protection Notice, the terms in this English language Notice shall prevail.

Contact information : Customer Care Call Centre at 1-800-888-398 or email customercare@proton.com.

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